What if I move or change addresses between now and when rewards ship out?
You can edit your address through BackerKit yourself any time you want up until I have the items in hand and am ready to ship them out! I’ll send reminders out to everyone before locking addresses closer to the ship out date.
Last updated: December 18, 2024 05:05
Can I order/add on more items to my Kickstarter pledge through BackerKit?
Yes you can! There is a ten-day preorder period through BackerKit for those who missed out on the Kickstarter/would like to pay using Paypal. BackerKit prices for everything will be the same as non-early bird Kickstarter prices!
Last updated: December 18, 2024 05:05
Will these products be in your shop later on?
It depends! While I always order extra stock, there is no guarantee that there will be leftover stock for all rewards to put in my shop after the campaign is fulfilled. Please note that retail prices will also be slightly higher in my shop than on Kickstarter.
Last updated: December 18, 2024 05:05
Why am I not getting any Kickstarter/BackerKit surveys or update emails?
If you use an AppleID with the Private Relay feature to login to Kickstarter, you may not receive your Kickstarter update or BackerKit survey emails. Please contact me via email or Kickstarter DMs with a usable email address to ensure you get the BackerKit survey and future progress updates!
Last updated: December 18, 2024 05:06
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.